Specflue, a leading supplier of renewable heat products and flue systems, has announced its intention to expand its business by opening a northern depot in the early summer of 2014.
The new facility is expected to create approximately 12 new jobs and will allow Specflue to offer businesses in northern England and Scotland an improved service that equals what is already being enjoyed by its customers in the south.
The final decision on where the depot will be located is still to be made, as a couple of sites are being considered, but all options are ideally located to serve the North West and North East of England and the central lowlands of Scotland using Specflue’s own van fleet.
Jeremy Fry, Managing Director of Specflue commented: “Crucially for us, we need to ensure that the final site chosen will provide us with the scope for future expansion. This is a long-term investment for us and supports Specflue’s ongoing commitment to providing superior levels of service and support in the flue and renewable heat market.”
The new depot will stock the full range of Specflue products: flue and chimney items, wood burning stoves and renewable heat products including pellet stoves, pellet boilers and solar thermal. However, more importantly, the depot will give the business the ability to offer its customers in the north, free next day delivery using Specflue’s own van fleet, which up until the present time has only been available to Specflue’s customers in the south.
The expansion news follows on from Specflue achieving an impressive 86.5% customer satisfaction score in a recent survey it commissioned through independent research agency, Mackman. This top line result places Specflue on a par with brand leaders such as Marks & Spencer (86.7% - non food) and Waitrose (88% - food), when compared with recent findings from the Institute of Customer Service UK Satisfaction Index released in July this year.
Jeremy concluded: “It is hoped that the opening of the new depot will further improve our standing in the north. Once fully operational the facility will, not only create jobs for the local area, but also maintain the high standards of efficiency and convenience that our customers have come to expect from us.”
